Find help with Shimmer Wrist accessories, custom designs, shipping and returns. Need a hand? Contact us or email Info@shimmerwrist.com.
Products and custom designs
How do I request jewelry or keychains made by Sanai?
Explore Made by Sanai, then tell us the design, colors, quantity, size or measurements, and any event date you have in mind. We confirm availability, materials, pricing and timing in a written quote before work begins.
What does “1 Card” or “Pair — 2 Cards” mean for the hair clips?
One card contains one complete assortment of clips in your selected design. A pair contains two complete cards of that same design. It does not mean one or two individual clips. The headband is sold separately.
What comes with the nail sticker kit?
Your selected nail sticker design comes with a nail file and instructions. Follow the directions included with your kit; design and sticker count can vary. Adult supervision is recommended.
Can I order custom party favors?
Yes—send your theme, colors, quantity, budget, packaging preferences and event date. We confirm the details in a quote. A 50% deposit is required unless the written quote states otherwise. Read the custom-order policy before placing your order.
How do I check sizing and materials?
Review the individual listing and contact us before ordering if you need exact measurements or material information. Custom sizing is confirmed in your quote. Do not assume that every accessory fits every wearer.
Shipping and returns
When will my order ship?
In-stock orders are generally processed within 2–4 business days after payment authorization. Carrier transit time is additional. Custom orders follow the timeline in your written quote. Read our shipping policy.
How much is shipping?
Shipping rates are calculated at checkout based on your destination, order weight, package details, and available carrier services. Available services and the final rate are shown at checkout.
Can I return an item?
Eligible returns may be requested within 14 calendar days after carrier-confirmed delivery. Contact us before sending anything back. Items must meet the condition and packaging requirements in our returns policy. Custom goods, opened hygiene-sensitive products and items marked Final Sale have exclusions.
What if my order is damaged or incorrect?
Email your order number, a description and clear photos of the item, packaging and shipping label. Keep the item and packaging while we review the issue and provide next steps.
How do I track my order or correct my address?
Tracking is sent to the contact used at checkout when available. Contact us immediately about an address error; a change may not be possible after fulfillment begins. Please include your order number.
For care instructions and responsible use, visit Product Safety and Responsible Use.
Launch gift
Receive a free small gift with every purchase, while supplies last.